Domestic Programs General Policies

PAYMENTS

Registration Fee: A non-refundable $500 registration fee per person is due at registration for Standard programs, payable by Visa, Master Card, Discover Card or American Express.

• Full payment is due at registration for Programs costing less than $500.

Program Fees/Balance of Fees: Payment due no later than 120 days prior to your Scheduled Arrival Date, payable by Visa, Master Card, Discover Card or American Express. Participant's bank card used at registration will be automatically charged on the due date. Participant is responsible for informing IMG if card information changes prior to payment due date.

• Full payment is due at registration for Programs costing less than $500.
• Full payment of Registration Fee + Program Fee is due at registration when registering within 120 days of the Scheduled Program Arrival Date.
• Failure to pay fees on or before the due date will constitute default by Participant and result in forfeiture of registration for their Program and forfeiture of any fees paid.

CANCELLATION

IMG requires written (email) notification of cancellation. Due to advanced planning, logistics and associated costs involved in operating our programs, all fees paid to IMG are non-refundable and non-transferable without exception. We strongly advise Travel/Trip Cancellation to cover any losses should you have to cancel from your program.

INSURANCE

Due to our no refund policy, we strongly advise purchasing Travel/Trip Cancellation Insurance immediately following registration. Include coverage for trip cancellation, trip interruption and trip delay as an avenue to recoup potential financial loss, and consider emergency medical expenses and emergency evacuation expenses. Please review our Travel Insurance Page for information.

EARLY EXIT

An Early Exit/Evacuation fee of $500 will be charged to Participants needing to be escorted from the mountain before the conclusion of the program, separate from the team.

DATE CHANGE

Any request to change the Selected Program of equal or greater value and/or Scheduled Arrival Date is at IMG's sole discretion and strictly subject to program availability only during the current climbing season. A request to change the Selected Program must be made in writing at least 120 days prior to the Scheduled Arrival Date. No date changes are allowed within 120 days of the Scheduled Arrival Date. Any program change allowed will be subject to a $200 Program Change fee per person plus any increase of Program Fee arising from change to higher priced program. Fees are not transferable to a future season or other program.

AGE REQUIREMENT

Participants must be a minimum of 18 years old at registration to participate by themselves. Minor children age 16 – 17 may be eligible to climb only if accompanied by parent/LEGAL guardian, and both MUST always remain together for the duration of the program – no exceptions. Minor children under the age of 16 may not participate on advertised programs. Parent may instead wish to consider a Custom Climb in the North Cascades, contact us for information.

SUMMIT ATTEMPT (For Climbing Programs)

IMG does not guarantee that you will summit the mountain. Many factors contribute to the overall success of the attempt including weather, route conditions, hazards, and your own personal fitness level and abilities. These are beyond IMG's control and will not result in refund or credit.

ZERO TOLERANCE HARASSMENT POLICY

IMG does not tolerate harassment or mistreatment of our participants or employees. Inappropriate conduct under this policy may include conduct that creates a disrespectful, intimidating, hostile, degrading, humiliating, or offensive environment for a participant or employee. Engaging in such conduct is a violation of this policy. Violating this policy may result in removal from a program and refusal to provide services indefinitely. Please report any incidents to IMG management.