August 7, 2017
From: Vishali Karnik
Sent: Monday, July 17, 2017 8:37 AM
To: Greg Vernovage
Cc: Bhushan Karnik
Subject: EBC 2017 Trek Feedback
Hi Greg and team,
Me & Bhushan wanted to thank the entire IMG team for an providing us an outstanding service during our 2017 Everest Base Camp Sherpa Trek. The entire process was a pleasant and memorable experience, your team was very responsive and friendly right from the sign up phase to trek completion. IMG Sherpa team was the finest, they were the most knowledgeable, friendly people that we met. In fact, they really became our extended family during the 15 day trek. We didn’t have to worry about any logistics, everything was taken care of. Shout out for these wonderful people, Phu Tashi, Ming Ma, Sonam, and Passang. They did a marvelous job managing group dynamics to ensure everyone was motivated and individual needs were met.
IMG has really mastered the skillful art of quality customer service by hiring such professional individuals. We really look forward to many more such trips with IMG, keep up the good work!
Vishali & Bhushan
**If you’re looking for a trek this Autumn, we still have space on our October and November EBC Treks.